Effective as of [22-03-2024]
At Naakwa Enterprises, we are committed to your satisfaction. We understand that there may be instances where you need to return a product. Our refund policy is designed to be transparent and straightforward to ensure a hassle-free process for our valued customers.
Return Eligibility Window
Products can be returned within 10 days from the date of purchase for a full refund, subject to the conditions outlined below. We believe this window provides ample time to evaluate your purchase and make an informed decision.
Condition of Returned Items
To be eligible for a return and refund, items must be in their original, unused condition. They must be returned with all original packaging and accessories. Products that have been used, altered, or damaged will not be accepted for return unless the item was received in a damaged or defective state.
Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom-made or personalized items
- Fabricated nets
Please note, sale items are also considered final sale and are not eligible for refunds.
Process for Returns
- Contact Us: To initiate a return, please contact our customer service team at [customer service email/phone number]. Provide your order number and the reason for the return.
- Return Authorization: If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Inspection: Once we receive and inspect your return, we’ll notify you of the approval or rejection of your refund based on the condition of the returned items.
- Refund Processing: Approved refunds will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our customer service team.
Shipping Costs
Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Information
For any questions or concerns regarding your return, please contact us at:
- Email: naakwafishnet@gmail.com
- Phone: 9606334352 ,9448281990 ,9036463434
We value your business and are here to ensure that your experience with Naakwa Enterprises is positive. Thank you for your understanding and cooperation regarding our refund policy.